CONFLICT RESOLUTION

Facilitating conflict resolution between groups and individuals is a key service that Transpectives provides to organizations which would like to optimize performance through effective workplace relationships. Our services are often contracted once other conflict resolution attempts have failed. This work includes a combination of conflict analysis, facilitation and customized training to address the challenges which the organization faces.

A defining feature of our conflict resolution facilitation is to assist teams in finding sustainable solutions to the conflict that is grounded in the reality of the current workplace demands. Viola focuses on the micro level, keying in to the subtle underlying issues that get played out behaviorally on the surface level, thus helping people to make the necessary connections to shift them forward. John concerns himself more with the macro level, developing strategy and looking for the leverage points that will lead to a positive outcome and sustainable change.

Viola and John have worked within the public and private sector, with executives and staff, labor and government, and with the full range of workplace conflict including race, gender and harassment. Functioning as a team, they bring a complimentary macro and micro perspective and a structural and interpersonal emphasis. Together and separately they join powerfully with the various factions, shifting parties beyond the impasses and back to the business of work which is reflected in the bottom line. The facilitation is enlivening, engaging, challenging, supportive and emotionally moving. It penetrates below the surface. It impacts your everyday work world and it impacts you personally. You take something away.

Recent examples of facilitation work are:

• Designing and facilitation of a trust-building process for a federal government directorate.
• The analysis, design and facilitation of a process to resolve deep-rooted conflict in an isolated northern Canadian community.
• The utilization of a relationship-mapping process for surfacing, identifying and facilitating complex, sensitive workplace conflict for a large urban corporation.
• Facilitating the difficult but necessary conversations related to including 2 non-family owners into the ownership circle of the family business.